Our Leadership

Defined By Results

Heritage Health Solutions' leadership team is a direct reflection of the servitude, strength, depth and diversity of our talent pipeline. Our team collectively possesses over 100 years of executive management and operational expertise in operations, managed care, pharmacy benefit management, clinical services and compliance.

Tonya Clark, CPA

Chief Executive Officer

Tonya Clark is Heritage Health Solutions' Chief Executive Officer. She has 20 years of financial operations, tax, and management experience and is responsible for managing all the elements of Heritage's operations.  Tonya began her accounting career with PwC, LLP where she focused on state and local tax and financial system implementations. During her time at PwC, Tonya served as project manager for Vertex and Taxware implementations at Fortune 500 companies and mid-cap companies in a variety of industries including oil and gas, manufacturing, distributing, and high-tech. Tonya also partnered in a boutique accounting firm where she served as a financial and tax advisor to professional service firms, manufacturers, physician practices, and high net worth individuals.

In 2015, Tonya was awarded CFO of the Year by The Dallas Business Journal for exemplifying exceptional performance that contributes to Heritage's success.  Tonya is the treasurer on the board of the Nightscout Foundation. She holds a Bachelors of Business Administration in Accounting and a Master of Public Accountancy in Tax from the University of Texas at Austin and is a Certified Public Accountant in Texas.  She is a member of the American College of Healthcare Executives and Financial Executives International.

A. Hamilton Baiden, IV

Executive Vice President of Strategic Opportunities and General Manager

Hamilton Baiden is Heritage Health Solution’s Executive Vice President of Strategic Opportunities and General Manager.  He oversees the shaping of the company’s long-term strategy, and leads the pursuit of strategic opportunities that will promote sales growth and customer satisfaction for the organization. Hamilton is also responsible for leading the marketing and brand initiatives, strategy, and execution.
 
Prior to joining Heritage, Hamilton was Executive Vice President of Sales at Avella Specialty Pharmacy where he oversaw the growth of the business from a small regional pharmacy to the largest independent specialty pharmacy in the nation. His knowledge and understanding of the pharmacy industry was developed throughout his professional career, working in various roles for prominent pharmaceutical manufacturing companies, including MedImmune, Serono, Daiichi and Sanofi. Since entering the industry in 1992, Baiden has developed professionally into a highly-motivated, proven leader with the unique ability to generate enthusiasm among his colleagues and customers.
 
A graduate of The Citadel in Charleston, S.C., Hamilton maintains his professional edge by attending various continuing education seminars and programs designed to enhance his sales and marketing skills as well as keep him up to speed on the latest industry trends and developments. With strong ties to his community, Hamilton served as Chairman of the Board of Directors for a nonprofit organization dedicated to animal welfare, Altered Tails, and currently serves on the National Board of the American Liver Foundation Southwest Division.

Dan Riser, CPA

Controller and Vice President, Finance

Dan Riser is the Vice President of Finance with responsibility for Heritage’s financial planning and reporting, accounting, tax, audit, and treasury functions. His team partners with operating personnel to ensure the organization’s financial systems and procedures are properly positioned to provide the best possible support for Heritage’s clients. Before joining Heritage, Dan had worked at Ernst & Young, LLP and one of the nation’s largest non-profits.  He holds a Bachelor of Business Administration in Accounting and a Master of Science in Accounting from Texas Tech University and is a Certified Public Accountant (CPA).

 

Marty Upton

Vice President, Information Technology

Marty Upton serves as the Vice President of Information Technology. Marty's primary role is to provide the strategic vision for IT that encompasses the needs of the organization while maintaining information security. He has a wide range of technical and managerial experience through his 14 years of IT experience. Marty has experience in multiple residential and small to medium size business platforms where he has designed and implemented information systems, performed routine maintenance, and repairs. Marty graduated from the University of North Texas with a Bachelor's in Business Administration and is a member of the American College of Healthcare Executives.

Randy Raines

Vice President, Federal Programs

Randy Raines is the Vice President of Federal Programs.  In this role, he leads the Program Management Team and the Customer Care Center, all of which provide dedicated support to the Veterans Administration and United States Marshals Service.  

Prior to joining Heritage, Randy was with EDS Corporation for 22 years.  His varied roles at EDS included: Technical Recruiter; Sales Representative; Senior Training Specialist; Business Planning Consultant; Senior Facilitator; and Manager, University Programs.  Randy served 11 years on active duty with U.S. Army was privileged to command a Special Forces A-Team.

Randy earned a Master of Arts in Management & Supervision from Central Michigan University and a Bachelor of Arts in Sociology from Chapman University.  Randy is a member of the Society for Organizational Learning. 

Mike Carroll

Contracts Manager

Mike Carroll brings years of experience to the contracts management department of Heritage Health Solutions. In his role as Contracts Manager, he is responsible for reviewing both federal and commercial contracts for compliance and risk as well as managing negotiations, modifications and updates. He also serves as the main point of contact for audits related to contractual obligations.
 
Mike joined Heritage following 25 years in the U.S. Army serving in a variety of operational and procurement related assignments. He recently served as a Lead Program Integrator with the Defense Contract Management Agency where he supervised a team focused on the process improvement operations of various defense contractors. As a Contracting Officer with the U.S. Army, Mike developed solicitations, performed negotiations, evaluated bids, coordinated with vendors and requirement owners throughout the contract award process. He also served in the U.S. Marine Corps and holds a Master of Business Administration in Contract Management from the Naval Postgraduate School and a Bachelor of Science from the State University of New York - Empire State College.

Christie C. Smith, RPh, CCHP

Senior Director, Clinical Services

Christie Smith brings years of experience to the clinical department of Heritage Health Solutions.  In her role as the Senior Director of Clinical Services, she is responsible for leading the company’s clinical management team regarding drug utilization, medication therapy management, formulary development and management, and the implementation and monitoring of clinical programs.

Prior to joining Heritage, Mrs. Smith held a position as the senior managing partner at The Pharmacy Care Team.  Mrs. Smith also possesses extensive experience as a consultant pharmacist and disease state management pharmacist to patients, physician groups, employer groups, payors, and managed care plans specializing in the area of home infusion and oncology.  Her past positions have afforded her a strong background in the areas of customer service, quality assurance, and drug utilization review.

Christie received her Bachelor of Science in Pharmacy from the University of Texas at Austin and a Master of Business Administration from the University of Dallas.  She is certified as a Correctional Healthcare Professional and Medication Therapy Manager and also holds a license to practice pharmacy in Texas.  Christie mentors pharmacy students in the Student National Pharmaceutical Association at the University of Texas at Austin College of Pharmacy and is also a member of the National Pharmaceutical Association, the American Society of Health System Pharmacists, and the American Pharmaceutical Association. 

Anthony von Reichert

Director, Human Resources

Anthony von Reichert is the Director of Human Resources. In this role, he is responsible for recruiting and handling all facets of human resources for the company.

Anthony began his career in the Telecom sector and brings Heritage more than 15 years of HR expertise. Anthony lived abroad for many years and held human resources roles for LMD Africa Chartered Accountants; Pricewaterhouse Coopers South Africa, as well as the Center of Disease Control, and the U.S. Embassy in Pretoria, South Africa. Anthony attended Arkansas Tech University where he received two Bachelor of Arts degrees in music and one in linguistics.

Patti G. McCoy

Senior Director, Marketing

Patti McCoy is the Senior Director of Marketing for Heritage Health Solutions.  She is responsible for leading the overall growth and direction of the company’s brand image, marketing initiatives, and media platforms.  Patti also develops and executes the company’s marketing strategy, grows the demand for Heritage’s network of integrated health care services, cultivates opportunities in new and existing markets, oversees website design and content, optimizes all aspects of customer interaction, and initiates and maintains all public relations and community relationships to help benefit and promote Heritage’s image and business model.

Prior to joining Heritage, Patti held strategic marketing and sales positions at MedSynergies, Inc., PRIMEDIA Health Care, Inc., Terumo Cardiovascular, Inc., Essilor of America, Inc.,  Johnson & Johnson Medical, Inc., Ethicon Endo-Surgery, Inc. and Ethicon, Inc. Patti served seven and a half years in the United States Air Force as a commissioned officer before her career in the health care industry.

Patti is a graduate of Smith College Leadership Consortium in Strategic Marketing. She also holds a Bachelor of Science degree in Speech Language Pathology from Texas Woman’s University and a Master of Arts degree in Management from Webster University. She is currently a doctoral student in Marketing at Walden University. Patti also is a member and mentor with the American College of Health Care Executives, serves as Vice Chair on the Board of Directors with Texas Woman's University Foundation, serves as Vice President of Communications with the AUSA North Texas - Audie Murphy Chapter, and is a member of the CMO Council.

Vanessa Garcia, CPhT

Senior Manager, Customer Care Center

Vanessa Garcia is the Senior Manager of the Customer Care Center. She is responsible for developing and implementing the Heritage customer care policy, leading a team of certified pharmacy technicians, and managing customer inquiries. In addition to five years of experience as a customer service representative, Vanessa has nine years of experience as a pharmacy technician in the retail and health care industries. She received her Bachelor of Science degree in Professional Education from Texas Woman’s University.